Todo o mundoHow Can You Get the Most from Your ISO 9000 Certification?
What is an ISO 9001 certification? Most individuals believe that it is an exercise in compiling documents for the auditor to see so that a certification will be given. This is not true. Those people who have worked with ISO for a number of years remember earlier versions of the ISO standard that required inordinate documentation with little focus on real results. Lots of managers and business owners considered this merely a basic overhead expense to the company with no measurable advantage.
Nonetheless, changes were recently made to the ISO standard. This time, the focus is more on improving business processes rather than on compiling documents for the auditor. The result is that achievements of certified businesses today have a great impact and a lot of shareholders, employees, customers and even the top management see this. Now, both the business and customer needs of a business are being improved with this new "Process Approach".
Here are three basic guidelines our consultants have implemented each year in helping o help a lot of businesses achieve ISO 9001 certification since 2000:
Businesses that implement ISO for the first time make it very complicated and this is a common mistake. This results in procedures no one looks at, records no one needs, training that does not impact the job. You see people who implement the system would rather be "safe than sorry" since they truly don't know what the auditor will look for. All this does is (inadvertently) increase the current expense of the ISO certification without adding value to the company.
Therefore, try to limit the documentation and focus more on implementing those business needs and what is required by the standard. ISO 9000 for Small Business
The next rule is to improve performance for both the company and the customer and this could be attained by improving the company's processes. This means that everything that is implemented must be scrutinized to be sure it is aligned with your company's ways of operation and the needs of your customers. Businesses could tailor their QMS to particularly meet their needs and still comply with the intention of the certification because the ISO standard use general language.
The general rule-of-thumb is to work with a particular requirement until you can see how it helps your business and fits with the management approach of your organization.
The third rule is based on an understanding that the worst reason to implement anything is just to show it to the auditor. While discussing an ISO requirement, if you say that you are implementing something so that you could show the auditor then apply guidelines one and two. The system that you develop and implement must suit and add value to your business while meeting ISO requirements. Be sure to review your ISO processes and documentation with an eye on keeping it simple and adding business value. The auditor will surely be pleased if you do so.