Todo o mundoHow Can You Get the Most from Your ISO9001:2008 Certification?
Amongst the most popular misconceptions of the ISO9000 certification is that its generally an exercise in putting documents together to show the auditor to be able to get a certification. In the past, the ISO standard concentrated less on the outcome and needed a lot of documents. This is according to individuals who have worked with ISO for a lot of years. This is the reason why many managers and business owners believe that this was not beneficial to their business and that this was just a part of the operating expense.
However, revisions were just made to the ISO standard. This time, the focus is more on improving business processes rather than on compiling documentation for the auditor. Because of these revisions, clients, top management, shareholders and employees of certified companies see the positive outcome of their achievements. Efforts to improve both the business and customer requirements of a company have been made in this new "Process Approach".
Here are three basic guidelines our consultants have implemented every year in helping a lot of companies attain ISO9000 certification ever since the year 2000:
The most common "mistake" we've seen companies make in implementing ISO for the initial time is to make it very complicated. This results in procedures nobody looks at, records nobody needs, training that doesn't affect the job. The reason behind this is commonly because of the implementers of the system taking a "better to be safe than sorry" approach since they do not really understand what the auditors will look for during the audit. This would lead to an increase in the current ISO certification expense while the value of the business has not increased.
Instead, a conscious effort should be made to keep documentation to a minimum and focus on implementing those specially needed by the business or needed by the standard.
If you would like to improve performance for both the customer and the business, you should improve on the processes of the company and this is the next rule. Thus, you should implement everything to support the requirements of the clients and according to the company's operations. Because of the general language in the ISO standard, companies can specifically tailor their QMS to meet their unique requirements while still complying with the intention of the certification.
Your company must benefit from the outcome of working with a particular requirement that is aligned with your management approach.
For the third rule, make sure that your reason for implementing anything is not just to show it to the auditor. ISO9001 Certification for Small Business You should apply guidelines one and two if during a discussion about an ISO requirement you say that you have implemented something to show the auditor. The system that you develop and implement should suit and add value to your company while meeting ISO requirements. You should focus on adding value to your company and simplifying your ISO processes and documents. Your auditor will certainly be pleased if you do so.