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Todo o mundo Currently IT Service Desk Analysts work primarily through IT Service Management tools, which help them manage incidents and requests across their lifecycle, while providing the necessary reporting to spot trends, eliminate bottlenecks and demonstrate the value of IT to the business. While more ITSM tools are making the effort to offer more collaboration and digital workplace related features, it's unlikely they'll ever become the systems of engagement users and employees will rally around, meaning ITSM tools will need to play a role in the larger ecosystem of employee portals, customer portals, core systems, back office systems, and IOT systems. [ Modificado: quinta, 2 janeiro 2020, 07:51 ] |
