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Todo o mundo As a Network Operations Center (NOC) Technician your primary duties are providing technical support, network monitoring, and troubleshooting problems with an optical based network and related systems/software components in a fast paced 24x7x365 environment.
DUTIES AND RESPONSIBILITIES
- Perform network support for all varieties of problems. This will require troubleshooting and in-depth support to analyze and resolve reported network problems.
- Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
- Work with other team members to resolve incidents and ensure timely resolution.
- Process all service requests for new or modified services as they are required.
- Monitor open trouble incidents and ensure timely resolution.
- Monitor network components (routers, switches and other items).
- Monitor weather and current events for the purpose of alerting management to potential risks.
- Identifies problem and risk areas and be able to advise management of actions required to mitigate their impact.
- Notify management of major network outages and resolutions.
- Other duties as assigned.
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