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Todo o mundo Outsourcing IT support services has been a trend increasingly adopted by companies with success.
After all, why invest time, money and hiring people for a process that is not the company's core business instead of directing these resources to what will bring business results?
In addition, technological changes are happening so rapidly that your IT structure is also rapidly becoming obsolete.
By hiring the right partner to implement an IT support project (Service Desk and Field Desk), you guarantee the appropriate service levels for serving users and their correct management, freeing your IT team to support other areas in a more strategic way.
To outsource IT support services, it requires a partner with expertise in the main methodologies and market technologies, reducing the response time for users who request services. Using a reference methodology in the segment such as ITIL (Information Technology Infrastructure Library), the supplier guarantees a set of good practices that will be applied in the infrastructure, operation and management of IT services.
A supplier specialized in Field Desk and Service Desk already has a process designed with step by step following a methodology which ensures the implementation of IT support within the established schedule with agility and cost reduction.
Information Technology Technicians assist employees of organizations by helping them install and configure system software and hardware. They offer system and operations support to the personnel on a daily basis.
Due to the experience in implementing this type of project and its methodology, an outsourced partner considers all aspects of the implementation and management of IT support: from the configuration of service procedures, to the choice and / or adaptation of the company's tools and infrastructure, including hiring and training the team, to the awareness of internal users.
This does not mean that when hiring the supplier of Field Desk and Service Desk, you are obliged to fit in a cast model, which does not meet your company's specifications. On the contrary, the right partner adapts and scales the process according to the customer's needs. | 