If 35% of IT leaders expect to reduce their technology and innovation budget by 2021, the expectation is to focus efforts on managing expenses and controlling costs. Thus, these executives hope to increase the operational efficiency of the businesses.
Not least because, part of the IT budget in 2020 was intended to increase the infrastructure of companies to support the remote work of employees. This is the case with NorthMarq, a mortgage services company.
In three weeks, the company expanded its IT infrastructure, developed a new VPN, purchased notebooks for remote employees and planned a capital investment in this area for the next 18 months. All this due to the sense of urgency brought about by the crisis.
Extra Space Storage, a storage unit company, had a traditional contract signing process. However, the new coronavirus pandemic temporarily closed offices.
A data center technician should answer questions and take queries from various sources and provide them with the right information.
With no forecast for the resumption of business, IT executives entered the scene. In three days, they were able to develop, test and release a remote subscription feature for granting a storage unit to the customer.
Operational efficiency has always been a will for Extra Space Storage, but the company has always hesitated to change the processes that, for it, worked well. The expectation is, now, to take advantage of the DevOps team to make more agile deliveries.
